Last Updated: 08 July 2020
Home Gurr’own , like all small businesses, are currently experiencing unprecedented challenges. We are focused on keeping our people safe and healthy whilst serving our customers to the best of our abilities.
As the situation unfolds, and government and NHS advice changes, we are continually adapting and putting in place new operational plans for our own staff and working with our friends and other vendors to preserve our service levels.
As a company, we are closely monitoring the latest Government and scientific advice. Currently, we will continue to supply and support all of our customer events. However, we understand you may be worried and facing a very difficult decision.
- Continue your event,
- Delay your event to another date
- Cancel your event.
We’ve always prided ourselves on being and open and honest business and have therefore tried to help you with your options
1. Continue your event
If you chose to continue your event, we will work closely with you to help minimise risk to you and your guests. For example, by setting up sanitising stations and helping to reduce guest contact.
2. Delay your event to another date
If you wanted to book another date, this may be possible.
The best times to re-book are between October 2020 to May 2021. During this time we are less busy and have more flexibility with other suppliers. Any payments you’ve made so far will be carried over.
During our summer months between June 2021 to September 2021 it may be possible to re-book. However, during this time we’d require 40% of your final total to be paid as your original estimate states. This will allow us more flexibility to arrange the date with other suppliers and vendors.
Our best advice is to contact us then we can discuss your options.
3. If you cancel your event
If you wished to cancel your wedding or event, please let us know as soon as possible as we can help and advise. However, we’d be unable to refund any payments you have made to date. This is because we have made financial commitments on your behalf to other vendors and suppliers.
Terms and conditions regarding cancellation
Please refer to our easy to read terms and conditions for guidance
Wedding or Event Insurance
If you have wedding or event insurance, it’s possible you may be covered under specific circumstances. However please speak to your insurance company for clarification.
Our safety controls
As we always have, (prior to the outbreak) we observed a strict policy to the highest standards of hygiene and cleanliness practices, and we are proud of our 5 Star Hygiene rating.
To help minimise the spread of the virus, we are following the latest Government recommendations and asking any team member with flu-like symptoms to self-isolate for seven days.
We will continue to be stringent around hygiene and cleaning regimes including thorough, frequent hand washing and cleaning of the kitchen and office.
We have also set up a hand sanitiser station for all staff and have introduced where appropriate the wearing of gloves for all staff
Skype meetings with vendors and customers
Whenever possible, we will be conducting our meetings via Skype, to help minimise risk.
No food interruptions
Nearly all your food and ingredients for your event are locally sourced and therefore we do not envisage any interruptions here. On the rare occasion we have to change your menu we’ll inform you as soon as we know.
We will keep you updated with any further information and hope that we can support you and your event at this difficult time.